Testimonial – 2802
It seems like yesterday that I was sitting in the waiting room for the first time, reading note after note from satisfied patients. Now, it’s been over two weeks post-surgery for me and I’m happy to join the group.
What can I say—my experience was a joy from start to finish. In our first consultation, Dr. Vivian Hernandez inspired my trust and confidence. I told her what I wanted from the surgery and she was clear about what she could do for me and how she would do it. I liked that she limited her practice to facial rejuvenation. Dr. H had excellent credentials but was not arrogant or condescending, traits that I’ve found off-putting in other plastic surgeons.
The office had a soothing, welcoming atmosphere, complemented by Patient Coordinator Melanie Kurzweil—always warm, efficient, and happy to deal with my questions and requests. I never felt rushed by the doctor or Melanie. This was not a facelift factory—I was made to feel special during every visit. I requested and was thrilled to be given a surgery date that was only a few weeks after my consultation.
What impressed me most about Vivian Hernandez-Plastic Surgery of the Face (except the results of the surgery, of course!) was that every detail was explained to me at exactly the time I needed to know it. Years of experience were put to good use with the detailed literature I was given—how to prepare: what to expect before, during and after surgery; lists of supplies and prescriptions needed; and day-by-day instructions. I felt informed, reassured, and non-stressed every step of the way.
Before and after the surgery, Dr. Hernandez called me at home several times, and I appreciated her 24-hour phone accessibility. Even the anesthesiologist phoned two days pre-op. On the morning of my surgery, Dr. H helped to calm me with her kind manner and easy conversation. I woke up in the comfortable recovery room to warmth and smiles from the team. The nurse was wonderful, helping me throughout a very long night. And I was sent home with a beautiful flower arrangement to cheer me.
Dr. H’s time-tested methods resulted in a nearly pain-free recovery with way less down time than is usual. After two weeks, I’m out and about and I feel great. And how do I look? Exactly how I was promised. The problem areas are gone and I look like ME, only tuned up and fresh. I’m so pleased that I treated myself to this confidence booster and I will most enthusiastically recommend Dr. Hernandez to my family and friends.
With sincere gratitude,